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Replacement mounting system |
February 6, 2024 |
Reviewer:
Robert Preti from Bronx, NY United States
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Your team honored the warranty on the mounting system and sent a new mounting kit so that I could replace the one that had come loose 2 years after I originally installed it. I very much appreciate that, thank you. One note, the abbreviated directions that came omitted the very important step of attaching the mounting place to the bar, removing the plastic from the mounting plate face, thereby marking the correct placement of the plate on the wall and allowing for filling the plate with the adhesive through the center hole. Having installed the bar before I knew to do this, but one set of directions (the ones on the 8x11 paper) omitted this step (it was correctly stated in the fold out set of directions). Hope this helps and thank you for your help.
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