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Product gets 10 Customer Service gets 0 |
March 5, 2024 |
Reviewer:
Kim from Edmonton, AB Canada
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I needed parts costing $93 USD + ship. ($123 CDN!) Ok, I know it's a quality system that has remained on my wall for 10yr
On install I realized the replacement screws/spacer/caps I'd ordered are TOO SHORT for my caddy. I'd saved the old ones but I was still 1 screw short. I reached out to CS who said I didn't read the product desc, screws not incl & directed me to screws for $8.69 for 2 + $16 to MAIL ($24.68 USD/$32 CAN). I only needed ONE screw & suggested they mail me 1 in a regular envelope, they said impossible.
After, I realized they directed me to the same product that I'd already ordered & TOO short.
Correct CS response: "Of course, long time customer who already spent more than $125 on glue and screws, we'd be happy to send you ONE SINGLE REPLACEMENT SCREW in the MAIL" Someone mailed me a PEN in a regular env the other day, a single screw would've been no problem.
Long term loyal customer lost.
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