ReturnsTo request a return please contact us by e-mail - firstname.lastname@example.org or by phone - 1-800-961-5804 x102 and include the order number and reason for request. If the return is a "damage" claim, please advise within 3 business days so we can initiate a claim with the carrier. No returns for "damage" will be accepted after 3 business days of receipt of goods. If the return is "defective", please e-mail photos if possible of the claim so we can document and offer quick resolution. In the event the return is damaged or defective, Seller will provide details on having the package returned. There is no restocking charge for any returns. If you ordered the item incorrectly or change your mind about an item, we will refund the purchase price of the unopened, restockable item, less shipping costs. Please be aware that when returning a product shipped via "Free Shipping" or "Flat Rate Shipping", our actual outbound shipping costs will be deducted from your return. You will be responsible for the cost of returning the item. We will provide a Return Goods Authorization (RGA) number once the return is documented which will be used to identify the return. No returns will be accepted without an RGA# on the return package. Returned merchandise must be in first-quality, resalable condition and be shipped prepaid in its original packaging, packed within an outer shipping carton in order to receive a refund. No returns will be issued after 30 days. For warranty claims, contact customer service - 1-800-961-5804 x102
SBOX Products - SBOX products have a 25% restocking charge on approved returns. If the shipping case has been opened, the SBOX is not returnable. Return claims for SBOX must be made within 15 days of receipt.